Refund policy
RETURN & REFUND POLICY
Each YETLI product is made to order specifically for you. Because our products are produced on demand, we generally do not accept returns or exchanges due to buyer’s remorse, ordering the wrong size or color, or a change of mind.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of receiving your order.
Please include your order number, a description of the issue, and clear photos showing the problem. We will review your request and, if the issue qualifies, arrange an appropriate replacement or refund at no additional cost to you.
You do not need to return a damaged, defective, or misprinted product unless we specifically instruct you to do so.
SIZE AND COLOR
Because each product is made to order, we do not generally offer refunds or exchanges when the customer selects the wrong size or color. Please review the size guide carefully before placing your order.
If you receive a size or product different from what you ordered, please contact us within 30 days of delivery so we can review the issue.
LOST PACKAGES
If your package appears to be lost in transit, please contact us as soon as possible. Claims for packages lost in transit should be submitted within 30 days after the estimated delivery date.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
CANCELLATIONS
Because orders may enter production shortly after they are placed, we cannot guarantee that an order can be changed or canceled once fulfillment has begun.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
EUROPEAN UNION AND OTHER CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the country or region where you live. Where applicable, customers in the European Union and other jurisdictions retain any statutory cancellation, return, or refund rights required by law.
CONTACT US
If you have a problem with your order or questions about this policy, please contact YETLI through the contact information provided on our store.