Shipping policy

 

SHIPPING POLICY

ORDER PROCESSING

YETLI products are made to order. Most orders are prepared for shipment within approximately 2–5 business days. During holidays, promotional periods, or periods of high demand, processing may take longer.

SHIPPING & DELIVERY

Shipping times vary depending on the destination, shipping method, product availability, and fulfillment location. The estimated delivery date shown at checkout or provided after your order is placed is an estimate and is not guaranteed.

Delivery may occasionally be delayed due to carrier disruptions, weather, customs processing, holidays, or other circumstances outside our control.

ORDER TRACKING

When tracking is available, you will receive tracking information after your order has shipped. Please allow some time for the carrier to update the tracking information after the shipping label is created.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has shipped, we may not be able to change or redirect the delivery address. If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply to resend the order.

INTERNATIONAL ORDERS

International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. When applicable, these charges are determined by local authorities and are the responsibility of the recipient unless otherwise required by law.

Customs processing may also cause additional delivery delays.

LOST OR DELAYED PACKAGES

If your order has not arrived by the estimated delivery date, please review your tracking information and verify that the shipping address provided with your order is correct.

If your package appears to be lost in transit, please contact YETLI as soon as possible so we can investigate the shipment. Lost-package issues should be reported within 30 days of the estimated delivery date.

MULTIPLE SHIPMENTS

In some cases, items from the same order may be fulfilled or shipped separately. If this happens, you may receive more than one package and separate tracking information.

CONTACT US

If you have questions about your shipment or need assistance with an order, please contact YETLI through the contact information provided on our store.